Whether you involve one or 1,000 volunteers, Volunteer Leadership Training will help you attract and select the right volunteers for your organisation.  Our interactive training is packed with practical advice on how to build an engaging volunteer programme that meets the needs of your service users while creating a supportive environment for volunteers.

Who should attend the Volunteer Leadership Training?

Attendees can be individuals who are paid or unpaid and have direct responsibility for managing volunteers. 

Module 1: Planning for Volunteer Involvement

Do you feel your volunteer programme could be more successful? Or, do you want to involve volunteers but do not know where to start? This session will help you to ensure you plan and prepare for success when involving volunteers in your organisation and includes:

• Preparing for volunteer involvement
• Exploring why people choose to volunteer
• Identifying and developing volunteer role descriptions

Module 2: Volunteer Engagement

How do you attract volunteers? What do you do if someone doesn’t seem like the right fit? This session will help to ensure you select the right person for the right volunteer role with a focus on:

• Effective volunteer recruitment
• Application process
• Screening and selection
• Interview process

Module 3: Day-to-Day Volunteer Management

Your volunteer starts today! What do you do now? This session will help you put in place a comprehensive management process to ensure your volunteer programme runs smoothly, including:

• Induction and volunteer agreements
• Support and supervision
• Recognition
• Exit Interviews

Module 4: Dealing with challenging situations & programme development

Difficult situations can & do arise. How can you prepare for them? What is a volunteer policy? Why is it important and what should it include? Your volunteer policy does not have to be complicated, but it will be your best friend should things go wrong. This final module includes practice and discussion on:

• Dealing with challenging situations
• Benefits of having a volunteer policy
• Developing your policy

Note: Participants must attend all four modules of training to receive the certificate.